Search Jobs Contact Us Register

Greenstaff Homecare's quality of service inspected by the Care Quality Commission

Greenstaff Homecare nurses and healthcare assistants deliver safe, effective care by treating patients with compassion, kindness, dignity and respect. Following a recent inspection performed by the Care Quality Commission, Greenstaff Homecare has received a service rating of “GOOD”!

CQC inspection

Conducting inspections where people receive personal care, the Care Quality Commission regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people's own homes. Inspection activity at Greenstaff Homecare started on 19 May 2022, where at the time we were providing personal care to four people in different homes across England. This includes but is not limited to helping with tasks related to personal hygiene and eating.

Feedback from relatives

A high standard of care is maintained at all times, supporting people to remain as independent as possible, respecting their dignity and privacy. Relatives of people using our service stated they were satisfied with the care and support received for their family members - which were often complex cases involving multi-disciplinary teams.

People are supported to have maximum choice and control of their lives and Greenstaff Homecare staff support them in the least restrictive way possible, always keeping their best interest in mind. Relatives informed the Care Quality Commission that people were cared for by staff who knew them well and that they felt safe in the presence of the care workers.

Requirements and service offering

The performance review and assessment were carried out under Section 46 of the Health and Social Care Act 2008, which confirmed that Greenstaff Homecare provide a caring service where staff are approachable and listen to the needs of the people and their relatives. Greenstaff Homecare have an ongoing improvement plan in place which was effective in identifying and addressing any areas of improvement.

The Care Quality Commission spoke with relatives of two people who use the service, seven staff members including the Registered Manager, a Booking Co-ordinator and the Quality Manager. They reviewed a range of records, including three people's care records. They also looked at and reviewed multiple documents submitted by Greenstaff Homecare, which included policies and other information relevant to the running of the service.

Being the first inspection, we are pleased with the overall rating and have noted areas where we can improve further.

CQC findings based on safe, effective, caring, responsive and well-led services
Greenstaff Homecare provides safe care where people are protected from abuse and avoidable harm. Being rated “GOOD”, this means people feel safe with the care provided and staff understand the risks to people and how to manage them in line with their care and support plans.

Based on evidence and feedback from patients, effective care is delivered when it comes to treatment and support. Patient outcomes are consistently good and promotes a good quality of life.

The service provided is always caring and patients are treated with compassion, kindness, dignity and respect.

Patients needs are met through good organisation and delivery. Greenstaff Homecare’s service is responsive and rated well by the people who provided feedback. Personalised care plans are put in place to ensure people have choice and control to meet their needs and preferences.

Greenstaff Homecare support learning and innovation, and promote an open, fair culture. However, improvement is needed on being a well-led organisation. While addressing areas of improvement, Greenstaff Homecare will continue to deliver high-quality, person-centred care – giving nurses and staff the opportunity to feedback on any work-related issues.

The right care, right now

Delivering the right care is at the heart of what we do, and without a doubt, teamwork makes the dream work! Thank you to all teams who were involved, and for your continuous dedication to bettering this amazing company.

https://www.cqc.org.uk/location/1-7879687302