FAQs

What services does your homecare agency provide?

Our homecare agency offers a range of services, including personal care assistance, medication reminders, companionship, light housekeeping, meal preparation, and transportation for seniors and individuals with disabilities.

How do I know if my loved one needs homecare services?

If your loved one experiences difficulty with daily activities, struggles with mobility, or requires assistance with personal care tasks, it may be time to consider homecare services. Our team can conduct an assessment to determine specific needs.

Are your care partners trained and qualified?

Yes, all of our care partners undergo training and are certified in caregiving. We carefully screen and select professionals with the right skills and compassion to provide high-quality care to our clients.

After an assessment is completed, a match making process is conducted ensuring the care partners have the necessary experience for the case as well as the meet personality preferences of the client.

Can I customize the care plan to suit my loved one's needs?

Absolutely. We understand that each individual has unique needs. Our team works closely with clients and their families to create a personalized care plan that addresses specific requirements and preferences.

How do you ensure the safety of your clients at home?

Safety is our top priority. We conduct home safety assessments, provide training to caregivers on safety protocols, and implement measures to prevent accidents.

Our goal is to create a secure and comfortable environment for our clients wherever they call home.

What is the process for getting started with your homecare services?

To get started, simply contact our agency to schedule a free consultation. During the consultation, we'll discuss your needs, answer any questions you may have, and develop a customized care plan tailored to your requirements.

Can I change the care schedule if needed?

Yes, we understand that needs may change over time. We offer flexibility in scheduling and can accommodate changes as necessary. Just inform our team in advance, and we will make the necessary adjustments.

How does billing and payment work for your services?

We provide transparent billing, and our team will discuss the payment structure during the initial consultation. We accept various payment methods and can also work with long-term care insurance providers.

What if the assigned care partner is not a good fit for my loved one?

Client satisfaction is important to us. If, for any reason, you feel that the assigned care partner is not a good fit, we will work with you to find a suitable replacement. Open communication is key, and we strive to meet your expectations.

Do you provide respite care for family caregivers?

Yes, we offer respite care to provide family caregivers with a break. Whether it's for a few hours or an extended period, our care partners can step in to ensure your loved one receives quality care while you take some time for yourself.

How do you handle emergencies outside of regular business hours?

We have a 24/7 on-call support system to address emergencies. Our care partners are trained to handle urgent situations, and our team is always available to provide guidance and assistance, ensuring your loved one's safety and well-being.

Can your services accommodate individuals with specialized medical needs or conditions?

Yes, we have experience caring for individuals with various medical conditions, including Alzheimer's, Parkinson’s, post-hospitalization and many more. Our care partners receive specialized training to provide the best possible care for clients with specific needs.

What are the costs for your services?

The cost is determined by the quantity of care hours, visit frequency, and the specific services required. This information is collected during the in-home care assessment to develop a personalized care plan tailored to the individual’s personal requirements. Billing for our home care services is typically done on an hourly basis.